
IKEA: In-Store Kiosks App for Personalized Furniture Shopping
Challenge:
High footfall made one-on-one sales assistance difficult, and product discovery was slow.
The Solution:
A kiosk flow enabled independent product browsing, real-time stock checks, and offer visibility.
Results:
- Real-time product and customer interest capture.
- Reduced floor-staff dependency for basic queries.
- Consistent experience across multiple store locations.
- Smooth, reliable kiosk accessibility and usability.









































